I had to deal with the most obnoxious passenger I’ve ever encountered in a long time yesterday. Apparently, he’s some bigwig from up North. Really? Wow…because I would’ve expected someone in his position to be cultured, diplomatic, or – at the very least – civil.
Frankly, I don’t give a shit about what his high-mighty glorious title is – it can be ripped up into little jagged chunks and rammed down his throat, for all I care. As far as I’m concerned, if he does not even possess the basic social skill of being courteous (which is an implicit necessity expected from every single citizen), then he certainly does not deserve his title whatsoever.
First of all, he came up to the counter and barely acknowledged me – he just threw down his photo ID. I shrugged it off because there are always bound to be a few grumpy passengers on morning flights. I looked up his name and of course – with my luck that morning – he wasn’t booked on the flight.
“I’m sorry, sir, but it doesn’t appear that you have been booked on this flight,” I said with my best customer service voice.
He scowled hideously at me. “Yes, I am.”
“Well, I searched through our manifest with your name – [Arrogant Prick (actual name altered for confidentiality reasons)] – and you are definitely not booked on today’s flight. Unless you happened to have booked it under a different name.”
“My name is [Arrogant Prick],” he spat in a voice oozing with disdain.
“Exactly – so like I said, we don’t have anyone booked under that name and you are not on today’s flight.”
“Yes, I am,” he hissed.
I’m normally a fairly patient guy, but his obnoxious ignorance was really starting to tick me off. “Uh…no. You’re not. [Mr. Arrogant Prick],” I replied with a thin, frozen smile. He was supposed to be travelling with a group of other people and I noticed that their flights were booked by the organization they belong to. “Sir, if you’d like to fly today, you will have to get in touch with your organization and have them call Reservations to book your flight. Or – ”
He snarled and whipped around to face his group. They all got confirmed bookings on this flight just fine – except for him. “They said I’m not on the flight.”
One of the gentlemen (a classification of which [Arrogant Prick] clearly does not belong to) turned to me and asked if there is still room on the flight and I confirmed that there is. I went on to repeat my previous statement that [Arrogant Prick] naturally chose to ignore. “In order for [Mr. Arrogant Prick] to fly today, he will have to get in touch with your organization and have them call Reservations to book his flight. Or he can pay for it up front now and have them reimburse him afterward.”
I didn’t think it was actually possible, but [Arrogant Prick] deepened his scowl at me. “Then book it,” he burst out venomously.
“Excuse me?”
“Book it! I don’t see what the problem is here.”
“Well…sir,” I replied with some effort after managing to maintain my cool and to make sure my mouth did not emit fireballs of flaming fury to incinerate his pathetic excuse for a civilized human. “The problem is we require payment first before we can actually book you on the flight. So…as I’ve already stated before, either your organization can call Reservations or you can pay for it here right now and have your organization reimburse you afterward.”
The gentleman beside him nodded and offered to pay for [Arrogant Prick]’s flight booking today with his credit card and get a reimbursement from their organization later. I thanked him – taking great care that the thanks were offered to the gentleman only – and pointedly ignored [Arrogant Prick].
“No, I’ll pay with mine,” he cut in, gnashing his teeth. He threw down his credit card and turned away.
I made sure he was charged the full amount down to the cents.
Respect is a two-way street – it has to flow both ways. You can’t expect people to respect you if you do not give them due respect too.
[Mr. Arrogant Prick], you may hold a lofty position…but in my eyes and probably everyone else’s eyes, you are nothing but a measly little runt of a maggot attempting to gnaw a bite off the dried-up husk of an earthworm carcass baking in the summer sun. Have fun crawling under everyone’s disgust with you.


